Refund Policy
Last updated
The 30-day guarantee
Every Squeaky Pro purchase comes with a 30-day money-back guarantee. If Squeaky is not for you, we refund you in full. No reason is needed.
This guarantee is voluntary and comes on top of the rights you have as a consumer under the law of the country where you live. Those rights are not affected by anything on this page.
How to ask
Email [email protected] within 30 days of the purchase, from the address you used at checkout, or tell us the email address or licence key. We confirm the refund by email, usually within a few business days.
The refund goes back to the original payment method. Depending on your bank or card issuer it can take 5–10 business days to appear.
What happens to your licence
When we refund a purchase, the licence is deactivated on all Macs and Squeaky returns to the free version. Scanning keeps working; cleaning and the other Pro features stop.
Annual renewals
The guarantee also applies to each Annual renewal: email us within 30 days of a renewal charge and we refund that renewal in full. The licence is then deactivated as above.
To avoid being charged in the first place, cancel before the renewal date in your account or in the billing portal. Cancelling stops future charges and keeps Squeaky working until the end of the paid period. The Terms of Sale describe renewal in detail.
After 30 days
After 30 days we do not refund as a rule, but if something is wrong with Squeaky, please email us; we would rather fix it, and your statutory rights still apply.
Withdrawal right
As an EU consumer you normally have a 14-day right of withdrawal. Because a licence is digital content delivered immediately at your request, that right ends when the licence is delivered, as you acknowledge at checkout. The 30-day guarantee above is longer and simpler, and covers that period in full.